When a representation is denied, an email is sent to both parties, indicating that the representation has been denied and the reason for it.

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In this regard, the most common reasons are:

  • the documentation format is not correct: check the accepted document formats ( How can I register a representation electronically? > documentation to provide for a representation)
  • the content of the documentation does not endorse the registered representation: review the type of power granted in the documentation so that it adapts to the types of representations (total, body or procedures)

Once you've detected and understood the reason for the denial, you'll need to re-enroll (currently no amendments can be made to the previous one)

Therefore, you must access the citizenship portal again or go to a citizenship service office and register the application again, correcting the mistake, either with a new document attached or by modifying the characteristics of the requested representation.